Customer service
How we update the catalogue
What we re-check, how often, and what the date at the bottom of this page means.
Everything you read on a card (the count in the box, the measurement in inches, the colour and the price) comes out of our own catalogue. This page is the only place on the site where the date of the last update is printed: a date under every price turns into wallpaper and stops being read.
What gets re-checked
Prices move most, so they move first: the whole catalogue is re-priced on a schedule, and a pack that has gone out of stock leaves the site at the next build rather than sitting here with a figure nobody can pay. Counts and measurements change rarely, and they are re-read when a line is revised.
The catalogue was last updated on 18 September 2026. It carried 275 packs across 11 departments on that day.
Which figure wins
The till. If the price at checkout differs from the price on a card here, the checkout figure is the one you pay, and ours is out of date by however long it has been since the last update. Tell us and we will look at the line: packroom@amylove.org.
The per-piece figure
We work it out by dividing the pack price by the count in the box, and we round to the cent. It is arithmetic, not a discount: a larger pack is not always cheaper per piece, and where it is not, the figure says so.
What we do not do here
We do not hold stock, ship boxes or take payment. Buttons open the pack on our retail partner, and the order is placed there.